Services & Support
To ensure that the business and technology are working together
For Accurate Implementations
To successfully deploy MLabs product suite in compliance with strategic requirements
MLabs Implementation Team will work directly with your organization through every step of the process. A dedicated team works with your team through the process to ensure a seamless launch. The Implementation Manager guides the project, working with a Solution Architect and Product Support to ensure all business requirements are met. The Account Manager takes care of all your needs post-launch.
MLabs built its Digital Core Banking to be highly flexible, with simple and rapid integration to other ecosystems. With customer satisfaction being the main driver of an excellent journey, MLabs offers a Loyalty option combined with data analytics, that allows Neobanks to understand their clients’ behaviors and habits and respond to their needs with services they desire, at the right time.
MLabs provides a complete Platform support with its digital banking, mobile, FinTech experienced team for a wide range of financial systems. From the SaaS Platform deployment and broad technology support, MLabs fulfills the business functions changing needs. MLabs Support team can provide partners and customers with the finest expertise, and the specialists can be retained on an as-required basis. MLabs can extend the lifecycle of financial systems.
MLabs has experienced cloud platform consultants available for assistance when implementing digital, mobile and financial systems. A productive combination of skills and resources to augment efficiency by providing the specific skills needed. MLabs uses a collaborative approach based on its digital cloud banking expertise. MLabs utilizes Agile Processing with clear milestones and frequent checkpoints to deliver on time and on budget.
Experience, Commitment, Results
MLabs SLA governed, 24/7 IT support helps maintain efficient system operations and ensures reported issues are attended to as soon as they arise, even outside of business hours.
MLabs offers a highly skilled and experienced team to manage the systems compliance with regulatory requirements so that you can focus on your core business objectives.
MLabs team of cyber security professionals can work with you to make sure your data security is not compromised and that all systems are safe from attacks.
MLabs employs individuals from various sectors with many years of experience to offer clients an option of business intelligence services that can help them stay competitive.
MLabs can help to develop and implement a robust IT Risk Management process to identify threats, measure risks, define IT security requirements, and implement controls on a continual basis.
To ensure continuous business operations, MLabs's well trained staff can develop and maintain a business continuity plan, and can coordinate and execute the plan when required.
For Embedded Finance
MLabs product suite for fast, secure digital-mobile financial services
True Digital Banking
MLabs SaaS platform and products are optimized for Neobanks needing loans and savings accounts, payment of bills or money transfers, and other services directly on the mobile phone. MLabs product suite address every part of the value chain through its agile and lean frameworks. Branchless banking is the new standard where the only infrastructure for miles around is a cell tower. MLabs products are built and optimized for any currency or language, fast and easy to be deployed to realize Neobanks plans. MLabs business model can help to extend the neo-banking offerings to increase customers engagement and achieve targeted markets.
Customer Lifetime Value
MLabs products are optimized for any currency or language and are easy-to-deploy and operate APIs to integrate the accounting/payment infrastructure. Connecting with the customer on a personal level is essential these days, MLabs can help providing compelling complementary financial products from Know your customer to know your business, to access emerging ecosystems and platforms with true functional differentiation. MLabs products can add new functionality in a very fast rollout. MLabs SaaS platform and products provide real-time financial services to improve the relationship with the Incumbent banks. MLabs can help to realize the new Incumbent banking plans.
Increase Customer Loyalty
MLabs can enable Mobile Network Operators (MNOs) to efficiently operate with loan origination agencies,
and retailers to deliver financial services to the customers as never before. For instance, in the developing world, a person’s cell phone (SIM card) is increasingly becoming an important form of identity, but it can also be her/his only channel to financial services. MNOs can now improve their performance in digital mobile banking by incorporating MLabs products as an integral part of their value supply chain. MLabs product suite can enhance MNOs financial performance, through reduction in “customer churn” and increase in Average Revenue Per User (ARPU).